Administration

Effective Administration by BlueSky

The one site, in house feel provided by operational, administration, data, IT and accounting teams, ensures Crystal clients receive dedicated support from the transition period through to the member support, whether it be by online services, email communications or via telephone.

BlueSky encourage and support all staff to study for professional pensions qualifications. BlueSky’s capabilities and systems gives the client and member the confidence that experts are managing all pension administration requirements.

Service Level Agreements are tailored to the client’s requirements and targets are set at 95%. Teams are managed by Team Leaders who ensure clients receive a high quality, dedicated service which results in flexibility of service, control of risk, certainty of cost and unrivalled support.

Fund Accounting

Fund accounting is controlled by the Head of Administration and the Treasury Team. Daily reconciliations of bank accounts and investment holdings are automated using our administration system.

Income Drawdown Payroll

BlueSky’s payroll service allows members who are receiving income from their pension savings to view payments online and receive payslips via digital communication.
The system is highly automated but administered by experts, which means that our clients can be confident their members get the right benefits at the right time.

Systems

Cloud and web based infrastructure ensures data is held safely and securely with fully integrated workflow, document management, letter generation and real-time internet self service facilities for members, employers, third parties and trustees.